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Training courses

Mediation Skills


Programme Overview
Ireland is adapting mediation as a preferred way of resolving workplace disputes. This programme is aimed at introducing participants to the needs, benefits and uses of mediation in the workplace. A focus of the course is on the development of practical skills which will enable participants to use mediation skills in workplace disputes build their confidence in this area and understand the key pieces of legislation that apply.

Who Should Attend?
Human resource professionals, supervisors, managers, other professionals and those with an interest in learning about how to deal effectively with conflict and disagreement at work.


Duration: 2 Days

Programme Content:
  • What is mediation?
  • Types of Mediation
  • Core Skills of a Mediator
  • The Mediation Process
  • Industrial Relations and Employment Law
  • Conflict Resolution
  • Case examples/Role Play

The approach of this 2 day workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.
The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning. A flexible approach will be used throughout and priority will be given to the interests and learning of the group.

Upcoming dates:

Ibec , DublinNov 11, 12, 2020

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Any cancellations received in writing up to 5 days prior to the event are refundable. All bookings are provisional until full payment is received.

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  • Course Fact File

  • Locations:
    Dublin, Online
  • Course fee:
    Member rate: €800
    Non-member rate: €900
    * Cost quoted per person

    Payment method:
    - Pay by credit card online here
  • Download:

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Certificate in Mediation Skills
Certificate in Mediation Skills

Accredited by the Mediators Institute of Ireland - 6 Day Programme

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