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Training courses

Ibec/MII Certificate in Mediation


Accredited by the Mediators' Institute of Ireland at Certified Membership level.

Programme Overview
This six - day course introduces participants to the concept if mediation and its use in settling arguments, disputes and conflict. The course allows participants to develop an understanding of the process of mediation and the various tasks involved in each step as well as to learn and practice a range of skills for effective conflict resolution.

Who Should Attend?
Experienced human resource professionals, supervisors, managers, other professionals and those with an interest in learning about how to deal effectively with conflict and disagreement. Those who want to improve their communication techniques and those who may be looking at mediation as a career will also find the programme worthwhile.


Duration: 6 Days

Programme Content:
  • Why people disagree?
  • Mediation - what is it and what it is not
  • The Mediation Process in detail
  • Skills practice
  • Develop and improve personal skills of communication, coaching and dealing with conflict
  • The role of the Mediator

The approach of this six-day workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.
  • The presenter is an experienced practitioner who will relate the learning to real-life conflict.
  • The use of practical exercises, case studies and role-plays will ensure a high degree of participation and self-learning.
  • A flexible approach will be used throughout and priority will be given to the interests and learning of the group.

Upcoming dates:

Dublin, OnlineOct 14, 28, Nov 11, 25, Dec 9, 2021 Jan 20, 2022

Members Discount
Did you know that all Ibec members can avail of significant savings on all Ibec Training courses


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  • Course Fact File

  • Location:
  • Course fee:
    Member rate: €2,700
    Non-member rate: €2,900
    * Cost quoted per person

    Payment method:
    - Pay by credit card online here
  • Download:

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