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Training courses

Dignity at Work: Bullying & Harassment - Investigating & Dealing with Complaint


Programme Overview
Dealing with and Investigating Bullying and Harassment Complaints programme provides participants with the necessary skills and knowledge to deal with a bullying and harassment issue should it arise within an organisation. This programme looks at all aspects of the process, from dealing with the initial complaint through to the completion of the investigation and appeal process.

Programme Outcomes:
On completion of the programme, participants will:
  • Have a clear understanding of the main areas of employment law that apply in the area of bullying and harassment
  • Understand the rules of natural justice and how they relate to an investigation within an organisation
  • Be in a position to advise on best practice in the area of investigations into an issue of bullying or harassment
  • Have all the communication skills essential to be a competent investigator
  • Be capable of advising others who have questions or queries on how to deal with a bullying or harassment issue
  • Be capable of writing a clear and concise investigation report.
  • Have the ability to ensure that the organisation is compliant with employment legislation when carrying out investigations
  • Acquire the ability to spot issues that may potentially lead to a case being taken to a third party
  • Confidently look at policies and procedures that are currently in place with a critical eye and ensure that they comply with both the legislation and the code of practice that are currently in place
  • Acquire the knowledge of the current best practice approach to dealing with issues in the area of bullying and harassment

Who Should Attend?
HR managers or those with responsibility within their organisations for dealing with issues of bullying and harassment.


Duration: 1 Day

Programme Content:
  • Prevention
  • The Legal Framework
    • Industrial Relations Acts, 1946-2015
    • Safety, Health and Welfare at Work Act, 2005
    • Unfair Dismissals Acts, 1977 – 2015
    • Employment Equality Acts, 1998 - 2015
    • Common Law
  • Prevention of Bullying and Harassment in the Workplace
    • Policy
    • Behaviour
  • B&H - Definitions & Examples
    • Relevant Codes of Practice
    • Definitions and examples of Bullying and harassment
    • Harassment V friendly workplace banter
    • Substantive and procedural issues
    • Understanding the need to comply with the principles of natural justice
  • Issue Resolution
  • Informal approaches
    • Role of the manager/contact person
    • Guiding a person on how to make an approach to a person regarding their behaviour
  • Mediation
    • What is mediation
    • How it is used in cases of Bullying and Harassment
  • Formal complaints procedure
  • Stages involved
  • Conducting the Investigation

Upcoming dates:

Dublin, OnlineOctober 13, 2021

Members Discount
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